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ORDER WITH CONFIDENCE
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We take good care of our customers and it shows.
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HOW TO ORDER
- Simply insert the quantity of any items you wish to order in the "Quantity" field and click "Buy Now!" That will transport you and your desired item to the secure shopping cart where you can see and/or adjust the items you have selected for purchase.
- Once at the secure cart, you can preview your order as it accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were shopping.
Any items that are heavy, bulky or packed unusually will show addtional shipping charages in their descriptions and that cost will be added into the cost of the item in the order cart.- When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information. No intruders can ever view your personal details - EVER!HOW TO PAY FOR DOMESTIC ORDERS
CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.
CHECKS: We can accept checks only by pre-arrangement. Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted for the EXACT amount of the purchase including any shipping and handling charges. We reserve the right to hold your order until your cashier's check, money order, or wire transfer is guaranteed.
Make checks payable to and send checks to:
Data Web, Inc
2110 Slaughter Lane, #110
Austin, Texas 78748
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery".HANDLING/SERVICE CHARGES
Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.
- Orders under $25.00 may incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.
PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
Prices in our printed catalog are sometimes not as current as we'd like due to the fact that print is impossible to change after it is printed. Prices on the internet will always be more current than those of the printed catalog and will be deemed to be the right price regardless of the printed materials.BACKORDERS AND DISCONTINUED
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.
- There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
- The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
- Transportation strikes, natural disasters, etc.
If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.SIZES
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.
Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.
All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.TAX
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 7.25%!SPECIAL ORDERS - Dog Boxes
Aluminum dog boxes are not stocked by our warehouses. They are ordered from the manufacturers and shipped directly from the manufacturer to you. These items are returnable only with a 25% restocking charge before credit is processed. A Return Authorization is required. Call 1-512-282-3003 for more details.Shipping often takes from 2 to 6 weeks, as most dog boxes are made to order.
SHIPPING CHARGES
At this time, dog boxes cannot be shipped outside the continental US, nor can they be shipped to PO Boxes or APO/FPO addressesData Web, Inc offers free ground shipping to destinations within the continental US (lower 48 states) on items designated by the small yellow and red notation (at left). Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.
OUR NO-HASSLES PROMISE TO YOU *
* Aluminum dog Boxes are a Special Order Item. See: Special Orders above
* Items shipped directly from the warehouse of a manufacturer (wire crates, car barriers and grooming tables and accessories), will incur a 20% restocking fee upon their return.
NON-RETURNABLE ITEMS
Data Web is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Dog Boxes, Electric or Hydraulic Grooming tables cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.ORDER CHANGES & CANCELLATIONS
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouses, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call: 1-512-282-3003If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of special orders, metal cages or other items that are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways. Call 1-512-282-3003 We cannot re-route or stop a shipment that has already entered motor freight, USPS, UPS or FEDEX systems.
SHIPPING REFUSALS
Data Web strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 20% restocking fee.MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.DEFECTIVE MERCHANDISE
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occassional mistake.
If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials and call our customer service department within 24 hours. (1 business day)of receipt. 1-512-282-3003.
Defective items will be replaced with the identical item or handled by the manufacturer directly.SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.
Inspection prior to acceptance is particularly important for large items (such as dog boxes) shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Data Web, Inc.com within 24 hours of delivery.Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Data Web, Inc.com will help with any latent damage claim) Data Web, Inc is not liable for damage incurred subsequent to receipt and acceptance of the product.
In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Dog boxes to Domestic (continental US) orders by Motor Freight companies, UPS, or Fed Ex. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box.
Additionally, some very light weight orders may ship by regular US Post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Some dog boxes can leave the manufacturer's warehouse within 2-5 business days of receipt of the order. However, many are made to order and can take from 2-6 weeks for delivery.
FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Data Web ships for as low as $7.95. Domestic ground shipping charges on most small orders are inexpensive and easy to calculate before you finalize your order.
In some places in our on-line catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.
Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to limit quantities and/or charge actual shipping charges on bulk quantity orders weighing over 20 Lbs.
The table below shows you charges according to the value of your purchase and whether you have ordered any Oversized items.
Standard Shipping
Contiguous 48 States$1.00 to $50.00 add $7.95 $50.01 to $75.00 add $8.95 $75.01 to $100.00 add $9.95 over $100 add $10.95
We show any oversize shipping charges in the order cart on the item's description line.Items with oversized shipping costs will automatically calculate their oversize shipping charges in the order cart above the "totals" section. Standard shipping charges will be added into the calculations in the "totals" section.
Charges above exclude
items such as Dog Boxes or
any other items that must ship
by Motor Freight. Those items are charged actual shipping or within 10% of the estimates provided in the drop down boxes in each item's detailed presentation.SAN ANTONIO, TEXAS WAREHOUSE PICK UP
At this time, we do not offer any local warehouse pick up.OVERSIZED ITEMS
An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.
For ease of calculation, see the chart above
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.
To Track your
UPS PackageShipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most dog boxes within the continental US. Domestic Freight takes 3-10 business working days for delivery. We can usually ship your order from the warehouse of the manufacturer or supplier within 2-5 working days of receipt of the order. However, many dog box manufacturers make the box to order and delivery can take from 2-6 weeks.
UPS, Fed Ex, Motor Freight companies, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 1 week after shipping.
If timing is critical, please specify call to ascertain stock status and possible delivery time.
Customer Service at Data Web, Inc.com
CONTACT US DIRECTLY
Data Web, Inc.com can be reached at 1-512-282-3003. Our sales associates will gladly take take your order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
LOOKING FOR AN UNLISTED ITEM?
If you are looking for a particular product which you don't see in our catalogue, ask by e-mail, 24 hours a day. We'd love to hear from you, and we will reply as quickly as possible.
NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place your order, a knowledgable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-3003
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our E-mail Research Department.
NEED LARGE ITEM SHIPPING DETAILS?
To obtain a shipping quote on large or motor-freighted items prior to placing your order, please send the item numbers and your exact shipping address. We can research the cost and give you more exact information.
NEED TO RETURN AN ITEM?
See our Guarantee, Warranty & Return information for details. If you wish to check the status of an item you have already returnedemail E-MailNEED TO CHANGE AN ORDER THAT HAS ALREADY BEEN PLACED?
Changes can only be effected if they are requested BEFORE processing time on the day of the order. In most cases, that is a VERY SMALL window of time. Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-3003
E-Mail may not be the most reliable method if time is of the essence.NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?
If you got an ORDER NUMBER, we got the orderIf you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
If you did NOT get an order numberIf, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by telephone (1-512-282-3003)
Have you checked your e-mail for a contact from UPS or a message for us?
If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
If it has been more than two weeks since your order was placed and you have heard nothing, please e-mail, as we may need to institute a search for your order.
Not responsible for typographical errors.